The products offered on this website may contain one of below warranties. This page is intended to provide information on various warranties provided, to help you determine the kind of support that can be extended on your order.
Manufacturers’ Warranty:
- If available, this will be specified on the product description page, along with duration of the warranty.
- In cases where you encounter issues with a product that is under manufacturer’s warranty, you may contact the manufacturer directly. Huligun’s support in this regard will be limited to providing you with contact details of the manufacturer with whom you may take up the issue.
- Huligun will not accept returns of any product under manufacturer warranty that is being returned due to issues encountered with the product.
- If not mentioned on product description page, the product does not carry this type of warranty.
Seller Warranty:
- If available, this will be specified on the prduct description page, along with duration of the warranty.
- This type of warranty is also available for products for which no specific warranty information is mentioned, but a “Sold + Fulfilled By” is mentioned along with Vendor Initials.
- If the issue is raised within 3 days from date of delivery, Huligun will facilitate the discussion between Buyer and Vendor. If from the initial discussion it is evident that buyer has received a wrong/ damaged/ defective product, Huligun will allow returning the product to the vendor, and buyer will have the option of requesting for a refund/ reshipping of a replacement.
- In cases where you encounter issues with a product that is under Seller warranty and has exceeded 3 days from delivery, you may contact the seller/ vendor directly. Huligun’s support in this regard will be limited to providing you with contact details of the manufacturer with whom you may take up the issue.
- If not mentioned on product description page, the product does not carry this type of warranty. However, buyer is still eligible to raise issues encountered upon delivery.
Clearance Sale/ Clearance Stocks Sale:
- From time to time we offer certain products on clearance sale.
- These products may be of surplus stock, or old manufacturing date, or might develop physical unpleasantness or dust or fungus etc on lens internally or externally or both (this can happen in case of both binocular and telescope).
- However, rest assured that the products are fully functional and unused. In most cases you may just have to clean the product before use (in case of external grit/ dust/ etc)
- Such products might be offered at very low price for clearance purpose and as such will not carry any guaranty, warranty or return/ exchange.
- All sale of clearance stock is final
In addition to above information, below notes apply to ALL Products sold on this website:
- All products sold on this website whether directly by Huligun or by one of our vendors, shall be eligible for “Dead-On-Arrival” and “Transit-Damage” Warranty. This means that if a product arrives in broken condition, or is not working when delivered, buyers may contact Huligun and can get information on how to return the product to the vendor. If upon delivery of the product to the vendor the claim is found to be correct, buyer will be eligible for choosing refund/ replacement. In some cases where the damage is limited to a small part that can be replaced by the buyer with ease, Huligun may ask the vendor to send you replacement of the broken part, and you will not be required to send back the full product or the damaged part to the vendor. Note that Dead-On-Arrival and Transit-Damage complaints must be raised latest within 24 hours from date and time of delivery. Huligun’s assessment of the claim will be based on supporting documents, images, unboxing videos or other videos / information you provide.
- In case of disputes between buyer and vendor, Huligun’s involvement shall be limited to initial coordination and suggestions for resolution. In cases where evidence provided is in favor of Buyer, Huligun reserves the right to refund the amount to the buyer even if seller does not agree with the issue.
- No kind of warranties will be provided on Spares, Accessories, Consumables (eg, pellets, bolts, etc), Freebies and items from the used/ resale category
Unboxing Instructions:
You may get delivery of the product via Self Collect, Same-day local delivery within Bangalore (via Dunzo/ Swiggy/ Porter/ etc) or via Courier. Once you receive the package, kindly make an unboxing video (single, unedited video without any cuts or pauses) starting from unpackaging the product up to checking on all parts and components. In case of any complaints regarding damaged/ broken/ missing/ defective product received, only this video will be allowed as evidence. Please do make sure the video clearly shows all sides of the package before it’s opened. If you are planning to travel with the product, please check, make and submit the video before you travel, else any damage claims made later will be deemed as occurred during transit. If you are planning to give the product as gift to someone, please ask them to do the unboxing as per these instructions. In case unboxing video is not taken as per these instructions for any reason, any claims of any damage/ missing/ broken/ defective product will not be entertained under any circumstances. Note: all our packages are delivered undamaged, even to far corners of the country. However, it is to safeguard your own interest that we suggest this. Note: From time to time we may upload product unboxing videos to youtube/ instagram/ other platforms for benefit of our other buyers, so kindly ensure no people/ faces are visible in the video.